1300 Numbers are virtual numbers, meaning they only exist in the telecommunications cloud.

This means they aren't physical, like your office phone, your mobile or your home phone. 1300 numb .. Read More >

1300 numbers are specific to Australia and can only be dialled from phones within the telecommunications network in Australia.

If you do need to provide a phone number for callers outside of .. Read More >

The first step in getting a new 1300 number for your business is to decide what type of number your business needs.

We provide you with 2 options, one simple and one not so simple.

Yes you can.

We provides services to stacks and stacks of Australian businesses people who do exactly this. We always caution people as it can get expensive, so we always recommend keepin .. Read More >

We are of course!

Simple Telecom has been specialising in supplying VoIP to Australian business for over 11 years. We have innovated the online signup, online customer service management .. Read More >

There are two types of 1300 and 1800 numbers;

Free public numbers

• They are free (as in free beer)
• We look for rhyming, or sequences of numbers that sound good and .. Read More >

Great news, we have FREE numbers! The numbers from either let us choose or public are both free, all you will pay is the monthly service fee, which is a minimum of $10 or $15 per month!

When you select your new 1300 or 1800 number, the first step will ask you what type of number you would like. There are four options, each with a varied response time. In order of speed;

Firstly, lets discuss what premium numbers are. Premium or Smart Numbers are 1300, 13 or 1800 numbers which have a particular pattern of numbers or the numbers spell a word. The ACMA make this de .. Read More >

Numbers that make words are called "Smart Numbers", or sometimes premium numbers. To get a number that makes a word, goto the smartnumbers website: www.smartnumbers.com.au and use the search facil .. Read More >

1300 Numbers

1300 numbers are used by 95% of our customers who advertise to the Australian consumer (Business and Individual).

1300 is well known by everyone and they associate i .. Read More >

1300 numbers and 1800 numbers have lots of features such as:

• Timed based routing - setup a static 9am-5pm configuration connecting to 1 answer point, then 5pm-9am (after hours) conne .. Read More >

An Answer Point is where a 1300 or 1800 number connects to.

It can be:

• your mobile
• your home phone
• your office fixed line
• your Skype numberRead More >

All of the features listed as free are free! As per all the Simple 1300 Number plans, you just pay for the time spent on the call.

As the answer points can vary dramatically, each call is .. Read More >

Time based routing is an awesome feature, great for making use of global timezones where you route call traffic to certain locations based on the open hours of that region. On the other end of t .. Read More >

Contact us through the simple console to setup state based routing. Most of our customers use state based routing when they want to connect all callers from one state to the office that handles th .. Read More >

Splay is a great way of spreading out call traffic between answer points, or handling heavy call traffic between multiple call centres.

Contact us through the simple console once your servi .. Read More >

You can order the Line Hunt add-on which is also known as "Call Recording" (which includes Voice to Email, Call Recording, Recorded Voice Announements and live .. Read More >

Most people should start on either the PREPAID plan or the LIGHT plan. Just remember you can always change plans at any stage through the simple console.

PREPAID $10:

Read More >

No, there is no contract on any 1300 number service. We do require 30 days notice if your cancelling your service, or if your transferring it to another supplier.

We do not offer free trials on our 1300 or 1800 number services. These services don't need trials, they just work. Our network is amazing, we have had 100% uptime for the past 5 years.

There is no cost to cancel, however you will have to pay for any unbilled call charges, and the remainder of the billing periods monthly charge.

Yes!

The Prepaid payment option does not charge a credit card surcharge and supports Visa and Mastercard

Other payment methods allow you to pay by credit card: Vis .. Read More >

We accept Direct Deposit, Direct Debit from: Bank account or Credit card, and Cheque.

Addons are special services designed to make your 1300 service more functional. Add ons are created by us, and run on our voice switch, which sits in the telecommunications cloud.

Th .. Read More >

Yes we can, we offer the Live Answering add-on which provides exactly this feature. Pricing starts at $30 per month and includes 15 calls for the month.

We will answer every call using y .. Read More >

We have a massive call centre with staff waiting to take calls 24/7. When your call comes through, we will answer it using your greeting (eg. Thanks for Calling ACME Inc, your local handyman sho .. Read More >

We believe the era of faxing is dying, so we do not offer the ability to send faxes anymore. So it used to be a service we offered, but its no longer included - sorry. You can receive as many fax .. Read More >

The IVR Keypress service includes functions such as:

• Route 0 through to 9 and even the * and # key.
• Line Hunt - Just like the addon, except inside the IVR.
• Keypre .. Read More >

The Office of Australian Information Comissioner states:

"If a call is to be recorded or monitored, an organisation must tell you at the beginning of the conversation so that you have the c .. Read More >

We provide a few options to change your answer point. The best method is logging into the Simple Console, navigating to the serves page, locating the service you wish to change the answer point .. Read More >

There are two methods of viewing your the call details.

1. You can login to the simple console, navigate to the services page and click on the View Reporting button. This will lo .. Read More >

Yes, we have some fantastic reporting tools for your 1300 number.