The financial hardship policy is designed to help customers of Simple Telecom manage their financial obligations where a circumstance has arisen preventing them from meeting their full obligations.
We consider financial hardship a state that involves an ongoing real inability of the customer to pay bills, rather than an unwillingness to do so.
You can contact the Financial Hardship team between 9am and 5pm to discuss any aspect of your hardship:
Phone: 1300 858 751
Phone: +617 3123 6322
Fax: 1300 858 752
Email: info@simpletelecom.com.au
Mail: PO Box 10, Coolum Beach QLD 4573
We can take immediate action for you to help manage your account with us. You can monitor your spend through the simple console or we can suspend your service to restrict calls all together.
1. Your account details
2. Details of which Simple Telecom invoices your experiencing hardship with
3. What is the cause of the difficulty
4. Evidence supporting the reasons you have stated which makes you unable to meet your financial obligations.
5. Details of professional assistance your receiving to help manage your situation.
Once all the required paperwork (mentioned above) is received by Us from you, allow Us 7 business days to come to a decision regarding your claim for hardship. We will look at your situation based on the documentation you have provided and come to a decision. You will be notified by Us by email of the decision regardless of the outcome. A decision cannot be made by Us regarding your hardship claim without all requested documentation.
If the decision agrees with you, that you are experiencing Financial Hardship, We may at our discretion agree to a temporary financial arrangement which is different to the terms which ordinarily apply to You. Generally this allows you to enter a payment plan which will cover your current usage and begin to repay the remainder of the account over time.
Simple Telecom's business ethos is to take away all the complicated telco stuff so you can focus on running your business.
We have a very talented team who have extensive experience in the telco world - and they would love to talk to you so you can experience simple.
If you have questions please call us on 1300 858 751 and we will give you simple answers to even the most difficult questions.
Simple Telecom operates from:
2/1788 David Low Way,
Coolum Beach, QLD 4575
You can contact Simple Telecom on:
Phone: 1300 858 751
Direct Phone: +617 3123 6322
Fax: 1300 858 752
Email: info _@_ simpletelecom.com.au